Zoho Desk
Zoho Desk helps NGOs answer donor, volunteer and beneficiary queries with tickets, live chat and a knowledge base. EdZola implements it end to end.
Efficiently and effectively address the needs and concerns of yout donors, volunteers, and beneficiaries and build stronger relationships to drive impact with features such as ticket management, knowledge base, and multi-channel support
Implemented with context by EdZolaBest used when
Your team has a clear workflow owner, representative data and time to test the setup before a wider rollout.
Nonprofit use cases
Where Zoho Desk can help.
- A ticketing system can be used to track and manage inquiries from donors, volunteers, or other stakeholders, ensuring that each inquiry is addressed and resolved in a timely manner.
- Use self-service support tools such as community forums and knowledge bases to provide information and resources to donors and volunteers. This can help reduce the workload on support staff and allow them to focus on more complex issues.
- Live chat can be used to provide real-time support to donors and volunteers, helping to address their concerns and questions quickly.
- Dashboards for time, tracking, telecallers performance etc., can be leveraged for insights and improve your commmunity engagement efforts
Capabilities
Useful building blocks—not a substitute for process design.
- Helpdesk
- Ticketing system
- Self-service support (community forums, knowledge base)
- AI assistance for support
- Omnichannel support
- Live chat
- Telecallers/support staff dashboards
- Support automation
- Ticket overview dashboards
- Time tracking dashboards
- Instant messaging
- Chatbots
Product capabilities and commercial terms change over time. Confirm current features, eligibility and pricing with Zoho before purchasing.
Compare before you commit
Start with the job, not the app.
EdZola can help map the workflow, select the right Zoho products, configure the system, migrate agreed data and train the people who will own it.