A ticketing system can be used to track and manage inquiries from donors, volunteers, or other stakeholders, ensuring that each inquiry is addressed and resolved in a timely manner.

Use self-service support tools such as community forums and knowledge bases to provide information and resources to donors and volunteers. This can help reduce the workload on support staff and allow them to focus on more complex issues.

Live chat can be used to provide real-time support to donors and volunteers, helping to address their concerns and questions quickly.

Dashboards for time, tracking, telecallers performance etc., can be leveraged for insights and improve your commmunity engagement efforts