EdZola
Education sector playbook

Education programmes do not all follow one learner journey. Your system should reflect how change happens.

A remedial-learning programme, a teacher-coaching initiative, a scholarship fund and a state partnership need different ways of working. This playbook helps you identify your model, the information your team needs and the smallest useful system to begin with.

Works offline, in the local languageBuilt on ZohoYour data stays yours
M
Meera KumariED-1042 · Age 10 · Brick Kiln Cluster
FULL JOURNEY
Household_survey_Kalyanpur_FINAL.xlsxSheet3
Meera K.10not enrolled??
Meera Kumari9dup?
01 · Found and enrolled
Enrolled 12 Jun, Kalyanpur Govt PSUDISE+ 09120400803
Done
Baseline grp ?
Meera: reads words, not para
02 · Baseline
Reads words · Maths: subtractionPlaced in Reading group B with Asha
Grouped
Attendance register · Sept · pg 14
Meera K.PPPAAA
03 · This week
Three absences in a rowPPPAAA
Flagged
Action today
Home visit assigned to SunitaBefore the family leaves for seasonal work
Due today
DOC
Funder_report_v4_FINAL_final.docxDue Friday · numbers don't match
04 · Next school
Class 6 admission trackedStays open until she's on the new register
Jul 2027

Five places, one child. Nobody can see she's about to leave.

Six common operating models

Find the model closest to how your work actually runs.

Many organisations combine two or three. Start with the closest match, then borrow only the parts that solve a real programme problem.

Model 01

Direct learning delivery

Your team runs classes, camps or remedial groups directly with children and young people.

Usually organised around
Learners, groups, sessions, attendance and assessments.
Watch for
Levels can change often; absence should create follow-up, not just a monthly total.
Start with
Learner, group, session and follow-up list.
Model 02

Teacher and facilitator development

You train, observe and coach teachers, fellows or community educators over time.

Usually organised around
Educators, training cohorts, classroom observations and coaching cycles.
Watch for
Training attendance is not classroom practice; keep evidence and feedback together.
Start with
Educator profile, cohort, observation and coaching action.
Model 03

Whole-school transformation

You work with school leaders and staff to improve several parts of a school.

Usually organised around
Schools, leadership practices, improvement plans and review milestones.
Watch for
Progress belongs to the school and its people, not only to individual workshops.
Start with
School profile, improvement plan and review rhythm.
Model 04

Scholarships and transitions

You support applications, disbursements, mentoring and movement into the next stage.

Usually organised around
Applicants, awards, tranches, documents, mentors and renewal decisions.
Watch for
A payment is one moment; continuation, wellbeing and transition matter too.
Start with
Application, award, tranche and renewal checklist.
Model 05

Volunteer or community learning

Volunteers identify learners, run sessions or support enrolment and retention.

Usually organised around
Volunteers, localities, households, referrals and learner follow-ups.
Watch for
Shared phones, turnover and local ownership shape what is realistic.
Start with
Volunteer roster, locality list and open follow-ups.
Model 06

Public-system partnership

You support government staff, schools or districts to adopt and sustain a programme.

Usually organised around
Administrative units, schools, officials, training, adoption and handover.
Watch for
Use existing school codes and make handover possible from the beginning.
Start with
School or district registry, adoption milestone and review dashboard.

Not sure which one you are? Bring one tracker and describe a normal week. The model usually becomes clear quickly.

Sound familiar?

Your programme runs on good people and scattered data.

These come up in almost every first conversation we have with education teams.

"We found out she'd dropped out when the endline came."

Attendance is tallied monthly, so a child who stops coming in week two shows up as a number in week eight.

Programme manager
"Enrolment, learning and second chance sit in three systems."

Nobody can say which girls we enrolled last year are now reading at grade level without a month of matching names by hand.

Head of M&E
"Twelve facilitators, twelve versions of the sheet."

Names spelt three ways. Duplicate children. Nobody's sure which file is current.

M&E lead
"The funder report takes three weeks."

Chasing Excel files, reconciling totals, and still unable to say how many children reached Class 6.

Founder / CEO
One worked example · Enrolment and remedial learning
Follow one programme journey

For an enrolment and learning programme, four questions keep a child from disappearing.

This is one operating model, not a template for every education organisation. Use it to see how everyday work, follow-up and management decisions can connect.

Stage 01 · Find every child

Who's missing from the school register?

Seasonal migrants, girls kept home after Class 5, children working in the fields. If the survey stops at the main road, so does your enrolment drive.

Your team does

  • Volunteers survey every household on a shared phone, offline, in the local language, and record why each child stopped coming: chores, sibling care, distance, safety or marriage talk.
  • The coordinator reviews flagged children each evening and assigns visits.
  • Head teachers confirm admission. SMC members get their hamlet's list on WhatsApp.

The system does on its own

  • No visit in 14 days? The volunteer gets a reminder.
  • A duplicate check runs before any new Student ID is issued.
  • Once admission is confirmed, the SMC list updates itself.

Where AI helps at this stage

  • A voice note in Hindi becomes a tagged 'reason not in school'
  • A plain-language hamlet summary for the block manager, every week
  • The survey form translated into Hindi, Marathi or Kannada from the agreed list
Field coordinator · Enrolment driveEducation · Stage 01
EXAMPLE DATA
Households mapped1,284↑ 12% this week
Children identified32642 out of school
Enrolment confirmed78%Target 85%
Visits overdue14Needs action
IDChildHabitationStatus
ED-1042Meera KumariBrick Kiln ClusterVisit due today
ED-1029Pooja DeviNew ColonyOverdue
ED-1038Rafiq AnsariBhata TolaVisit booked
ED-1016Arjun SinghKalyanpurEnrolled
Do nextSeven of the 14 overdue visits are in Brick Kiln Cluster, where survey coverage is also lowest. Send two volunteers there first.

Shown for one block. The same screens roll up to district and state. Run teacher development? The record follows the teacher: every training, observation and coaching cycle, with their class's learning results alongside. See how Compass MIS does it for 20,000+ teachers →

One cohort, every leak named

Every child who falls out lands on someone's list.

A funnel usually shows where you lost children. This one shows who's now responsible for each of them.

Out-of-school children foundDoor-to-door survey, reason recorded
212
EnrolledAdmission confirmed by the school
171
41 not yet enrolledEach has a named volunteer and a reason
Attending in week 4Three absences create a task
149
22 slippingHome visit booked for each
Assessed at baseline and endlineMatched per child
131
18 missed the endlineCounted as attrition, not dropped
Moved up, on the new registerJuly tracking task closed
124
7 not yet confirmedMentor visit before term starts
212children found
88named follow-up tasks
0children who just disappear

Illustrative numbers. Learning gain is always reported with the attrition beside it.

Build your sector playbook

Choose the parts your programme needs, not a giant system all at once.

Choose the parts that match how your education programme actually works. Most organisations need a focused combination, not every module.

Schools, cohorts and classrooms

Set up the places and groups where learning happens, including multi-year movement.

Educators, fellows and volunteers

Track recruitment, training, placement, observation, support and alumni journeys.

Learning and content

Keep assessment tools, curriculum versions and learning evidence connected.

Observation and coaching

Turn visits and feedback into clear coaching actions and follow-up.

Scholarships and transitions

Manage eligibility, documents, disbursements, mentoring, renewal and progression.

Government-system connection

Use official codes, geography and reporting formats, with a clear handover trail.

Questions the system should answer

Useful on an ordinary workday

  • Which learner, educator or school is this about?
  • What was expected to happen next?
  • Who needs to follow up this week?
  • What changed across the term or year?
Measures worth seeing together

Delivery beside outcomes

  • Learning gain, shown with attrition
  • Attendance and meaningful exposure
  • Teacher competency and coaching follow-through
  • School improvement milestones
  • Transitions, renewals and continuation
Keep people in charge

Boundaries to agree before build

  • Teachers and programme leads decide pedagogy
  • Children are never reduced to a risk score
  • Guardian consent protects minors, and each person sees only what their role needs
  • The system explains flags; it does not secretly rank people
What the system can include

The checklist your programme and M&E teams will ask for.

The stages show the story. This is the checklist your procurement, finance and M&E teams will look for. We'll show each one working in the walkthrough.

CapabilityWhat it coversWhere it runs today
Enrolment and admissionsHousehold surveys, out-of-school reasons, admission confirmed by the school, duplicate checks across villages.Live at TAP India
AttendanceDaily or session attendance offline, with absence streaks that create a home-visit task.Configured to you
Learning assessmentsASER-style or your own tools, baseline to endline matched per child, with attrition shown beside gain.Configured to you
Groups, sessions and facilitatorsGrouping by level, session logs, facilitator and volunteer records.Configured to you
Teacher training and observationsTraining cohorts, observation rubrics, coaching cycles and classroom visits.Live at Compass MIS
Transitions and second chanceClass 5 to 6 and 8 to 9 tracking, open-school registrations and results day.Configured to you
Scholarships and feesApplications, eligibility checks, disbursal tranches and renewals, where your programme needs them.Configured to you
Government IDsUDISE+ school codes, APAAR or state portal IDs stored alongside yours.Configured to you
Donor reporting and audit trailFunder-wise cohorts and indicators, with a change log on every record.Configured to you
IntegrationsSurvey apps, BigQuery, WhatsApp, LMS and portal exports, connected rather than replaced.Live at Avanti Fellows
Roles and permissionsVolunteers, field associates, partners and managers each see only what they need.Live at TAP India
Offline and languagesPhone forms that work without signal, in Hindi, Marathi, Kannada or your language.Configured to you

'Live at' names a real system with that capability. Everything else is configured per programme, so not every build includes every row.

Go deeper · how education really works

What changes when the people in your records are children.

An education programme does not share its records, rules or calendar with a health or livelihoods programme. These short reads cover what to collect, what to connect to, what can go wrong and what success means in this sector.

Five short reads. Open the ones you need.
01Data that mattersWhat to collect, what to protect, what to leave out

Rule of thumb. Collect what helps a child learn or stay in school, and no more. Every field should lead to a decision about a child, a group or a school. Anything else adds risk without adding use. Health is the opposite case: following one person closely is the point. See health →

Collect: it earns its place

  • Matched assessmentsThe same tool at baseline, midline and endline, linked to one child, so you can show real gain.
  • Attendance by sessionSession records catch a child who stops coming in week two, not week eight.
  • Why a child is out of schoolChores, sibling care, distance, safety or early marriage talk. The reason decides the response.
  • School and class, with the official codeA standard school code lets you match government data instead of collecting it again.
  • Transition statusWhether the child reached the next class or school, and who confirmed it.

Handle with care

  • Photos and videos of childrenGuardian consent for each use. Not in shared chat groups by default.
  • Guardian phone numbersNeeded for follow-up. Visible only to the staff who make the calls.
  • Disability, health and nutrition notesSensitive even when recorded for good reasons. Restrict to named roles.
  • Caste, religion and family incomeCollect only if a scheme or funder requires it and you can say why. Keep it apart from learning records.

Leave out, or think twice

  • Copies of identity cardsScanned ID images add breach risk and no learning value. If a scheme needs an ID number, store it masked.
  • Free-text notes about a familyThey end up in exports and funder reports. Use coded reasons, and keep case notes with the few who need them.
  • Exact home coordinatesA hamlet or cluster is enough for planning. Precise locations of children are a safety risk.
  • Labels that stick to a childA flag should say what to do this week, not follow a child for years.
02Systems you connect toSchool codes, assessments and portals, in India and elsewhere
School and learner registrySo a child and a school match official records
India, for exampleUDISE+ school codes; APAAR student ID where your state uses it
ElsewhereThe national or state EMIS (for example Kenya's NEMIS or Uganda's EMIS) and ministry school codes
Learning assessment frameworksSo results are comparable and funders recognise them
India, for exampleASER-style tools, National Achievement Survey, NIPUN Bharat foundational learning goals
ElsewhereEGRA and EGMA, and the citizen-led assessments of the PAL Network, including Uwezo in East Africa
Scholarship and benefit portalsEligibility, disbursal and renewal often live outside your system
India, for exampleNational Scholarship Portal, state portals, direct benefit transfer
ElsewhereMinistry or provincial bursary systems; mobile-money disbursement
Teacher training and contentTraining records only matter next to classroom practice
India, for exampleDIKSHA, NISHTHA training records, state teacher portals
ElsewhereMinistry teacher registries and national learning platforms

Systems and rules change. We confirm what applies to you in the first conversation, and we use the equivalent in your country.

03Risks and safeguardsFour things that go wrong, and how the build prevents them

A child's data outlives the programme

What goes wrongRecords of minors sit in shared sheets and old phones long after the child has left.

How it is designed outRetention periods agreed up front, guardian consent recorded for each purpose, and deletion on a schedule. India's DPDP law treats anyone under 18 as a child; other countries set their own age.

Safeguarding concerns have nowhere safe to go

What goes wrongA volunteer hears something worrying and it is shared in a chat group.

How it is designed outA separate, restricted incident record with a named safeguarding lead, an escalation timeline and no copy outside it.

Photos and stories travel further than intended

What goes wrongA child's photo from a field visit ends up in a donor deck or a social post.

How it is designed outConsent recorded for each use, masked versions for donors by default, and stories drawn from a separate approved library.

Data leaves with the volunteer

What goes wrongA volunteer changes jobs with the survey data on a personal phone.

How it is designed outRole-based access, remote sign-out, and records held in your account rather than on devices.

04What success looks likeThe same MIS, three different questions

Two education organisations can both ask for an MIS and need different answers from it. Start from the question the person at the table will ask.

Programme head
Which children are slipping this week, and who is going to see them?
  • Attendance streaks
  • Support delivered
  • Children with no named follow-up

Watch outMonthly attendance totals arrive after the child has already gone.

Funder or foundation
Are children learning more, and would they have learned anyway?
  • Matched learning gain
  • Attrition beside gain
  • Cost per child who gained

Watch outLearning gain reported without attrition flatters the programme.

Government partner
Does this sit inside our system, and can we run it without you?
  • Schools using the practice
  • Officials trained and using it
  • Handover milestones met

Watch outA dashboard only your team can read is not a handover.

05Language and calendarTerms your funder uses, and the school year your data follows

Words you will hear

FLN
Foundational literacy and numeracy: reading with understanding and basic maths in the early grades.
Baseline, midline, endline
Assessments at the start, middle and end, matched to the same child.
Attrition
Children lost between baseline and endline. Report it beside learning gain.
Learning level
Where a child actually is, such as letter, word, paragraph or story, rather than the class they sit in.
TaRL
Teaching at the Right Level: grouping children by level, not by grade.
Back-check
A second assessor retests a sample to check the first assessor's scores.
SMC
School Management Committee: parents and community members who oversee a government school in India.

The programme year

  • Apr to JunNew session opens in most states. Enrolment drives, baselines and group formation.
  • Jun to JulTransition tracking: confirm Class 5 and Class 8 children are on the next school's register.
  • Oct to NovFestivals, harvest and seasonal migration. Absences rise and children can leave mid-year.
  • Feb to MarBoard and annual exams. Endline assessments are hard to schedule.
  • Dec to JanWinter breaks and cold-wave closures in the north. Expect gaps in attendance data.

This is the Indian school year. Kenya, for example, runs three terms starting in January, May and September, and calendars differ again elsewhere. We set yours at the start.

How we build it · the MAP approach

We fix the data first. AI comes last, and it's better for it.

Most AI projects stall because the records underneath are messy. So we work in a fixed order.

M
Model

Start with the decisions you need to make.

Every field has to earn its place by helping someone decide something. If nobody uses it, we don't collect it.

  • Connected records for child, household, village, school, group, assessment, volunteer, facilitator and session
  • Mapped to UDISE+ school codes, with APAAR or state portal IDs stored where you have them, so you can match against government data
  • Indicators your funder asks for, defined before the first form goes out
A
Align

Fit it to how your field team already works.

A system people avoid is worse than a spreadsheet. We design around shared phones, patchy signal and WhatsApp.

  • Offline forms in Hindi, Marathi, Kannada or your language
  • A different screen for the volunteer, the mentor and the manager
  • Reminders and follow-ups that go out on their own
  • Something useful flows back to the frontline, every week
P
Power with AI

Then add AI where it saves real hours.

On clean, connected records, AI can read paperwork, draft reports and flag who needs attention. A person always checks.

  • Six tested use cases, picked for the hours they save
  • A human check written into every one
  • Clear lines on where AI doesn't belong

Where you start depends on where you are. If your records are already in good shape, we can move to AI quickly. If they're in notebooks, we start there, and we don't start from zero.

Offline forms, local languages, links to government IDs and AI features are set up to suit each programme's needs and consent rules, so not every build includes all of them.

Where AI helps

Six places AI earns its keep.

We picked the jobs that save education teams the most hours. Each starts with a problem we hear often, and each keeps a person in charge of the decision. How we think about AI →

Collect fasterFind every child

“We have thousands of volunteer notes on why a girl isn't in school, and nobody has time to read them.”

Turns a volunteer's voice note in the local language into a tagged reason, such as sibling care, distance or safety.

Your team still decides: The coordinator confirms every tag before a visit is assigned.

Collect fasterCatch who slips

“Government schools keep paper registers, and we can't ask teachers to enter attendance twice.”

Reads a photo of the paper attendance register into digital records.

Your team still decides: A volunteer checks every extracted tick.

Collect fasterGroup by level

“Assessing every child one-on-one takes weeks before teaching can start.”

Estimates reading fluency while a child reads a passage aloud.

Your team still decides: The facilitator listens too and can override the level.

Know soonerCatch who slips

“By the time district numbers reach us, the girls who stopped coming have already left.”

Sends a weekly digest of villages and groups with falling attendance and the reasons logged.

Your team still decides: It shows which groups haven't reported, before any trend.

Work smarterProve it & follow through

“We find out a girl didn't make it to Class 6 when the next survey runs.”

Flags children with low attendance, no learning gain and a school move coming up.

Your team still decides: The coordinator adds children the data missed.

Know soonerProve it & follow through

“Our funders and evaluators want matched baseline to endline, and building it takes a month.”

Drafts the year-end outcomes report from matched baseline and endline data.

Your team still decides: Your M&E lead puts attrition on page one.

Where we won't use AI.

Children's data needs care. These lines don't move, whoever's asking.

  • Deciding which child to skipEnrolment is a right. Every child identified gets a visit.
  • Guessing a disability from scoresThat's a screening by a trained professional.
  • Facial recognition for attendanceNot on children. A tick on a phone works fine.
  • Rating facilitators for appraisalsObservations exist to help people teach better.
  • Filling in missing endline scoresA gap gets reported as a gap.
  • Children's details in public chatbotsNames, phones and locations stay in your private system.
What changes, and for whom

Everyone enters less and gets something back.

Volunteer

Watches their hamlet list shrink.

As children get enrolled, they drop off the list. Progress you can see on your own phone.

Facilitator

Gets a ready group list.

Children by level, today's absences and the mentor's last feedback, on one screen.

Cluster mentor

Knows where to go this week.

Groups ranked by falling attendance and time since the last visit.

Programme manager

Sees what's working by cluster.

Learning gain by baseline level, facilitator and cluster, with support budget alongside.

Leadership & funders

Get numbers they can stand behind.

Matched baseline to endline, externally checked, with dropout by gender and grade.

If 30% of children left before the endline, your average gain looks better than your programme is. We report the gain and the attrition, side by side.

Funders notice. It's the kind of honesty that gets you renewed.
How we work with you

From your first email to a system your team actually runs.

Most systems launch in three to four months. The timeline moves with the number of programmes and roles, how messy the old data is, and how many tools need connecting.

Email us what hurts

Tell us where the work gets stuck today. Spreadsheets, notebooks, WhatsApp groups, all of it.

A 30-minute walkthrough

Free

You show us how the programme runs. We'll tell you straight if you need a new system, a better workflow or nothing at all.

Diagnosis

1 to 2 weeks

We map how your programme works, talk to the people who'll use it, review the tools you use today and hand you a System Blueprint, a clear plan of what we'll build.

Build in stages

6 to 16 weeks

Working screens every 2 to 4 weeks, tested by your field team in your own terms. We clean up your old spreadsheets and move them across.

Launch, then stay

30 to 60 days

Field training and launch, then 30 to 60 days of close support. After that, the system keeps changing as your programmes do.

What we'll need from you

  • A programme owner who can make decisions and join a short weekly review
  • Your current forms, trackers and one recent donor report
  • A few field staff to test screens before launch
  • Access to the tools you want connected

Works with what you already use

We connect to your survey app (SurveyCTO, ODK or Kobo), BigQuery or Postgres, WhatsApp, your LMS and UDISE+ exports, rather than replacing what already works. Zoho licences sit in your organisation's name, and everything exports whenever you want it.

100+organisations worked with
150+systems built
5+countries
ZohoAdvanced Partner
75%of our work is with nonprofits
Your data, your rules

What 'your data stays yours' actually means.

The questions your finance head and IT lead will ask, answered before the call.

Your account, your licence

Zoho licences are bought in your organisation's name and hosted in the Zoho data centre region you choose, including India. We work inside your account.

Export any time

Every record exports to Excel or CSV whenever you want, including the day you stop working with us. You're not locked in to us for support either.

Access by role

Each person sees only the records their role needs. Children's records follow the rules for minors in India's DPDP data protection law, with guardian consent recorded.

A trail on every change

Edits are logged with who made them and when, so an audit or a funder query doesn't start from memory.

Consent and DPDP

Consent is recorded for each purpose, and we agree up front how long data is kept and when it's deleted. ZolaShield, our DPDP platform, shows where you stand.

AI stays inside your system

AI features run on your records under your account's controls. Beneficiary records never go into public AI tools.

Go deeper

Practical guides for this programme context.

Use these focused implementation guides alongside the sector playbook.

Start with the work, not the software

Tell us which education model you run. Bring us one tracker.

We’ll map what your team does now, identify the smallest useful first version and show where follow-up, learning and reporting can share the same information, without forcing your programme into a generic template.

  • Start with one spreadsheet, form or process that is slowing the team down.
  • The first walkthrough is free and takes about 30 minutes.
  • If budget is tight, ask about the Built for Impact Programme.

Tell us a little about your work.

Four short questions. Plain language is perfect; you do not need to have the solution worked out.

Your details go directly to EdZola’s CRM so our team can respond to this enquiry.

Other sectors we build for

The same approach, shaped to each kind of work.

See all 18 sectors on one page →

EDZOLA NEWSLETTER

Hear more about the work, once a month.

Subscribe for practical ideas, field notes and updates from EdZola’s work with social-impact organisations.

A monthly email from EdZola. You can unsubscribe at any time.